ServiceNow Change Request Creation
Table of Contents
- Overview
- Installation Prerequisites
- Requirements
- Features
- Future Enhancements
- How to Install
- How to Run
- Additional Information
Overview
This Pre-Built integrates with the ServiceNow Open Source Adapter to create a Change Request in the change_request
table in ServiceNow.
Operations Manager Automation and JSON-Form
This workflow has an Operations Manager automation that calls a workflow. The automation uses a JSON-Form to specify common fields populated when an Change Request is created. The workflow the Operations Manager automation item calls queries data from the formData job variable.
Installation Prerequisites
Users must satisfy the following pre-requisites:
- Itential Automation Platform
^2023.1
-
ServiceNow Open Source Adapter
^2.2.0
Requirements
This Pre-Built requires the following:
- A ServiceNow Open Source Adapter.
- A ServiceNow account that has write access to the
change_request
table.
Features
The main benefits and features of the Pre-Built are outlined below.
- Provide the fields required to create a ServiceNow Change Request.
How to Install
To install the Pre-Built:
- Verify you are running a supported version of the Itential Automation Platform (IAP) as listed above in the Requirements section in order to install the Pre-Built.
- The Pre-Built can be installed from within App-Admin_Essential. Simply search for the name of your desired Pre-Built and click the install button.
How to Run
Use the following to run the Pre-Built:
- Run the Operations Manager Item
ServiceNow Change Request Creation
or call ServiceNow Change Request Creation from your workflow as a child job.
Input Variables
Example
{
"notificationTitle": "The Change Request notification title",
"summary": "The Change Request summary",
"waitTaskMessage": "The Change Request wait task message",
"backoutPlan": "The Change Request backout plan",
"testPlan": "The Change Request test plan",
"implementationPlan": "The Change Request implementation plan"
}
Additional Information
Please use your Itential Customer Success account if you need support when using this Pre-Built.