ServiceNow Incident Creation

Table of Contents

• ServiceNow Incident Creation
  • Table of Contents
  • Overview
  • Installation Prerequisites
  • Requirements
  • Features
  • How to Install
  • How to Run
    • Input Variables
  • Additional Information

Overview

This Pre-Built integrates with the ServiceNow Open Source Adapter to create an incident in the incident table in ServiceNow.

Installation Prerequisites

Users must satisfy the following pre-requisites:

• Itential Automation Platform
  • ^2021.2
• ServiceNow Open Source Adapter
  • ^2.2.0

Requirements

This Pre-Built requires the following:

• A ServiceNow Open Source Adapter.
• A ServiceNow account that has write access to the incident table.

Features

The main benefits and features of the Pre-Built are outlined below.

• Provide the fields required to create a ServiceNow Incident.

How to Install

To install the Pre-Built:

• Verify you are running a supported version of the Itential Automation Platform (IAP) as listed above in the Requirements section in order to install the Pre-Built.
• The Pre-Built can be installed from within App-Admin_Essential. Simply search for the name of your desired Pre-Built and click the install button.

How to Run

Use the following to run the Pre-Built:

• Run the Operations Manager Automation ServiceNow Incident Creation or call workflow ServiceNow Incident Creation from your workflow in a childJob task.

Input Variables

Example

{
  "incidentSummary": "The summary of the Incident",
  "shortDescription": "The description of the Incident",
  "comments": "Additional comments on the Incident"
}

Additional Information

Please use your Itential Customer Success account if you need support when using this Pre-Built.